Shipping policy

Shipping Policy

Last updated: 6/08/2026

Order Processing Time

  • Orders are typically processed and prepared for shipment within 2–5 business days after your order is placed and payment is confirmed.
  • Large orders (200+ items) may require 5–10 business days to process before shipping.
  • Order processing begins once your order status changes to "Accepted." Orders cannot be modified or canceled once they have entered this stage.
  • Orders are not processed, and processing times do not begin, on weekends or U.S. federal holidays.

Shipping Times

  • Domestic (U.S.) orders generally arrive within 3–7 business days after processing, depending on your location.
  • International orders are shipped via FedEx and generally arrive within 3–5 business days after processing, depending on the destination.
  • Total delivery time = processing time + carrier transit time. Please allow for both when estimating when your order will arrive.
  • Please note: We are currently unable to ship to Alaska and Hawaii.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination. Any applicable shipping charges will be displayed before you complete your purchase.

International Orders & Customs

  • International shipments are sent under Delivery Duties Unpaid (DDU) terms, meaning any customs duties, import taxes, or fees assessed by your country are the responsibility of the recipient and are not included in your order total.
  • MediSup is not responsible for delays caused by customs processing.
  • It is the customer's responsibility to research the import regulations of their country prior to placing an order. Packages rejected or seized by customs are not eligible for a refund (see our Refund Policy for details).

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking information to update after you receive this email.

Shipping Address Accuracy

Please double-check your shipping address at checkout. MediSup is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If a package is returned to us due to an insufficient or incorrect address, you will be responsible for the cost of reshipment.
  • If a package is unclaimed and returned to our facility, you will be responsible for the cost of reshipment.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at info@medisup.store. Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date. Please see our Refund Policy for full details on how lost package claims are handled.

Questions

If you have any questions about your shipment or this policy, please reach out to us at:

MediSup info@medisup.store